Terms of service

These terms are the agreement between your business and Auromis for using the Auromis app. Please read them carefully, especially the sections on what Auromis doesn’t do, your responsibilities and the limits on our liability.

Who these terms apply to

Auromis is for businesses only. By creating an account or using Auromis, you confirm that you’re using it for a business, for example as a subcontractor or as a bookkeeper or accountant working for one, and that you’re authorized to accept these terms for that business. In these terms, “you” means that business, and “we” and “us” mean Auromis.

If you use Auromis for clients, for example as an outside bookkeeper, you confirm that each client has authorized you to upload their documents and act for them in Auromis.

What Auromis does

Auromis is a web app that helps subcontractors keep track of what they’re owed. You upload documents you already have, such as pay apps and invoices, schedules of values and contract lines, approvals and notices from GCs, remittances, bank statements and accounting exports. Auromis then:

• reads them with AI and links every extracted number to its source document,
• calculates totals, retainage and late amounts with fixed program code, not AI,
• shows what each GC owes you, the retainage they hold and what’s late,
• shows deadlines that may apply, such as preliminary notices, notices of intent, lien and bond-claim dates and prompt-payment periods, based on the rules data we maintain for each supported state, and alerts you before them,
• prepares draft letters, such as retainage release requests, that you review and send yourself.

We provide Auromis as it exists at the time you use it. The features and supported states described on our website may change, and a description of future or announced functionality isn’t a commitment: a feature isn’t part of the service until we release it.

What Auromis doesn’t do

• No legal advice. Auromis isn’t a law firm, doesn’t give legal advice and isn’t a substitute for the advice of an attorney. Using Auromis doesn’t create an attorney-client relationship. Deadlines, rules and letter templates are general information applied to the data you provide.
• Nothing in your name. We don’t send letters, notices or claims for you, we don’t sign anything for you, and we don’t file liens or bond claims. You decide what to send, and you send it.
• No money handling. We don’t receive, hold or transfer money for you or your customers. We don’t lend money, offer financing, act as an escrow agent or collect debts.
• No portal logins. We never ask for or use your logins to GC portals or other third-party systems, and we don’t scrape them. You upload exports and documents yourself.
• No accounting or tax advice. Auromis doesn’t replace your accounting software, your bookkeeper or your accountant.

Your responsibilities

• Check the extracted data. AI can misread documents. Confirm your jobs, GCs, retainage percentages and states on the confirm screen, and check figures against their linked source before you rely on them.
• Treat deadlines as guidance to verify. Deadlines depend on your contract, the type of project (for example, public or private work), notice and delivery requirements, and laws that change. Auromis may not know all the facts. Verify every deadline that matters to you, and get legal advice where needed, before you rely on it.
• Review and send letters yourself. Drafts are starting points. You’re responsible for their content, for deciding whether and when to send them, for how they’re delivered (for example, by certified mail where the law requires it) and for what happens as a result.
• Only upload what you may use. Upload only documents you have the right to use, and give any notices or get any consents the law requires for the personal information in them.
• Keep your own records. Auromis isn’t an archive. Keep copies of your documents and of everything you send.
• Keep your account secure. Keep login details confidential, give access only to people who need it, and tell us promptly at support@auromis.com if you think your account has been misused. You’re responsible for what your users do in your account.

Accounts and users

You need an account to use the app. Give us accurate information and keep it up to date. You can add users, such as colleagues, your bookkeeper or your accountant, as your plan allows. Users you add act on your behalf.

AI and accuracy

Some results in Auromis, including extracted data and answers in our support chat, are produced by AI and can be wrong. That’s why every extracted number links to its source and why we ask you to confirm key data. The first answers in our support chat come from an AI assistant; if you want a person to answer, ask, and we’ll reply by email.

Free plan

Our free plan comes with the limits shown on our pricing page, such as a maximum number of active jobs. It comes without any availability commitment. We may change the free plan’s limits or end it with 30 days’ notice; you’ll be able to export your data first. We may close free accounts that have been inactive for 12 months, after emailing you at least 30 days in advance.

Paid plans and fees

• Prices: plans and prices are shown on our pricing page and at checkout. Our fees are never a percentage of your billing.
• Billing: paid plans are billed in advance, monthly or yearly, and renew automatically for the same period until you cancel.
• Payment provider: payments are processed by a payment provider, which we name at checkout and in our Privacy policy before you can buy anything. If it acts as a reseller (merchant of record), you buy your subscription from it, and its checkout terms also apply to that purchase.
• Taxes: fees don’t include taxes. Sales tax or similar taxes are added where the law requires.
• Price changes: we’ll give you at least 30 days’ notice by email. A new price applies from your next renewal; if you don’t agree, you can cancel before then.
• Failed payments: if a payment fails and isn’t fixed within 14 days of our notice, we may move your account to the free plan or suspend paid features.
• Refunds: fees already paid aren’t refundable, except where the law requires it or where these terms say otherwise — we give a pro-rata refund if we remove a major feature of your paid plan, and if we end the agreement for convenience.
• Promotions: offers such as a free first month apply as described in the offer.

Your data

You own your data. Everything you upload, and the data Auromis extracts from it (“Customer Data”), stays yours. You give us permission to host, copy, process and display Customer Data only as needed to provide, secure and support the service for you, and as described in “Improving Auromis” below.

We don’t sell Customer Data, and we don’t use it to market to your customers or GCs. Personal information in Customer Data is handled as described in our Privacy policy. Where data protection law requires it, a data processing agreement applies to that data and forms part of these terms; we’ll make it available before your first upload, and you can ask us for it at support@auromis.com.

You can export your data and delete it at any time, and we provide exports in common, machine-readable formats. After your account closes, you can export your data for 30 days. After that, we delete it from our active systems, and our backups are overwritten within a further 35 days, unless the law requires us to keep it.

Improving Auromis

• Correction examples: to keep extraction accurate, we may keep examples where an extracted value was corrected — the relevant excerpt of the document and the correct value — and use them to check and improve how Auromis reads documents of that kind.
• Document layouts: we may learn the layout of recurring documents, such as a particular GC’s pay-app form, so Auromis reads that format faster for all customers. We never show your figures or your content to other customers.
• AI providers: we send document content to an AI provider so that it can be read. It processes that content on our behalf under a contract with us, and we name our providers in our Privacy policy.
• Combined statistics, only with your consent: if you agree, we may include your data in de-identified, combined statistics, such as how quickly GCs pay on average. Statistics never identify you or show your individual data, and we only publish figures that combine enough customers that no single one can be picked out. You can give or withdraw consent at any time in your account settings or by emailing support@auromis.com.
• Usage data: we use data about how the service is used, such as which features are used and how often errors occur, to run and improve Auromis.

Confidentiality

Each of us will keep the other’s non-public business information confidential, use it only for this agreement and protect it with at least reasonable care. This doesn’t apply to information that is or becomes public through no fault of the receiving party, was already known to it, is developed independently or is lawfully received from someone else. Either of us may disclose information when the law requires it, after telling the other where that’s allowed.

Acceptable use

You agree not to:

• upload anything unlawful, anything you’re not allowed to share, or malware,
• try to access other customers’ data or get around our security,
• overload, scrape, copy or reverse engineer the service, except where the law allows it,
• resell Auromis, or use it to build a competing product,
• use Auromis to prepare or send anything fraudulent, threatening or harassing.

Our intellectual property

Auromis, including the software, rules data, templates and website content, belongs to us or our licensors. While your subscription lasts, we give you a non-exclusive, non-transferable right to use Auromis for your business. Drafts you create from our templates are yours to use, edit and send for your business. If you send us feedback, we may use it without any obligation to you.

Availability and changes

We work to keep Auromis available, but we don’t promise uninterrupted or error-free service, and we give no uptime guarantee. We may carry out maintenance and change or improve features. If we remove a major feature of a paid plan, we’ll tell you in advance, and you may cancel and receive a pro-rata refund of fees you prepaid for the remaining period.

Disclaimers

To the extent the law allows, Auromis is provided “as is” and “as available”, and we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement. We don’t warrant that extracted data, rules data, deadlines or draft letters are complete, accurate or up to date, or that using Auromis will get you paid or preserve any right, including lien, bond or retainage rights.

Limitation of liability

To the extent the law allows:

• Neither of us is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, retainage, payments, lien or bond rights, or data, even if told such damages were possible.
• Each party’s total liability under these terms is limited to the greater of the fees you paid us in the 12 months before the event giving rise to the claim and US$100. So if you use only the free plan and have paid us nothing, our total liability is US$100.
• These limits don’t apply to fees you owe us, to either party’s liability for fraud or willful misconduct, or to your indemnity obligations below.

Indemnity

You’ll defend and indemnify us against third-party claims arising from your Customer Data, from letters or notices you send, or from your breach of these terms. We’ll tell you promptly about any such claim, let you control its defense and give you reasonable help at your cost; you won’t settle a claim in a way that imposes an obligation on us without our consent.

Ending the agreement

• You can cancel a paid plan at any time in your account settings or by emailing support@auromis.com. It ends at the end of the current billing period. You can close your account at any time.
• We may suspend access immediately if that’s needed to prevent harm to the service, other customers or third parties, and we’ll tell you why. We may end the agreement if you materially breach these terms and don’t fix the breach within 14 days of our notice, or for any reason with 30 days’ notice, in which case we’ll refund fees you prepaid for the unused period.
• After it ends, you can export your data as described in “Your data”. Sections that by their nature should continue, such as fees owed, intellectual property, disclaimers, limitation of liability, indemnity and governing law, continue to apply.

Changes to these terms

We may update these terms. We’ll give you at least 30 days’ notice of material changes by email or in the app. If you keep using Auromis after a change takes effect, the new terms apply. If you don’t agree, you can cancel before then, and we’ll refund fees you prepaid for the unused period.

Governing law and disputes

These terms are governed by the laws of the State of Delaware, USA, without regard to its conflict-of-laws rules. The state and federal courts located in Delaware have exclusive jurisdiction over any dispute about these terms or Auromis, and both of us consent to their jurisdiction. Nothing here takes away a right you have under the law of the place where your business is established that can’t be given up by agreement.

Before going to court, please email support@auromis.com. Most problems are faster to fix that way.

General

• Entire agreement: these terms, the plan description and prices that applied when you subscribed, the data processing agreement (where it applies) and any order you place are the whole agreement between us about Auromis. If they conflict, the data processing agreement comes first, then your order, then the plan description, then these terms.
• Assignment: you may not transfer this agreement without our consent. We may transfer it to an affiliate or to a successor of our business.
• Force majeure: neither of us is responsible for delays caused by events beyond our reasonable control.
• Notices: we send notices to the email address on your account. You can send notices to support@auromis.com.
• Electronic communications: you agree to receive notices and agreements from us electronically.
• Export and sanctions: you may not use Auromis in breach of export control or sanctions laws.
• No waiver; severability: if we don’t enforce a right, we don’t give it up. If a court finds part of these terms unenforceable, the rest still applies.
• Independent parties: these terms don’t create a partnership, agency or employment relationship, and they give no rights to anyone else.

Contact

Auromis
Email: support@auromis.com